TERMS AND CONDITIONS
Order Acceptance Policy
The information we collect via this Website may include:
Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
Any personal information we collect from this website will be used in accordance with applicable laws. The details we collect will be used to process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service); In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase. We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Sample Store reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
Out of Stock Items
There may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
Cash on Delivery
Cash on delivery is available Nationwide. We normally deliver next day from when an order is placed. Delivery time requests CANNOT be guaranteed. Lalamove and Grab deliveries are available within Metro Manila (charges may apply). Please prepare exact change at all times.
Pick up of Order
Please confirm availability of product prior to pick up at our affiliate stores. Not all products may be available at any time.
Multiple Product Order
For multiple product orders, we will make every attempt to ship all products at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment. You will only be charged for shipping at the rate quoted to you on your purchase receipt.
Returns & Refunds
We will only authorize a return or refund for the following reasons:
Should we make an error and send you something that you did not order, you of course need to return the item. We will rectify the error in a timely manner and reimburse you for any shipping expense you might have incurred.
Please contact us to discuss the details prior to returning any item.When returning an item please do so with the original packaging to ensure that the product is not damaged on its return journey. All returns must be made thru LBC Shipping only.
If a product ordered is out of stock at the time of shipping, we will automatically back order it and ship at no additional shipping cost when it becomes available. The customer will also be given a choice to have the payment refunded.
Shipping & Cut-off
Orders received before 5:00PM will ship the same day, provided the product ordered is in stock and payment has no issues. Most orders received after 5:00 PM will ship the next business day. Orders received on a Saturday will ship on a sunday.
We cannot guarantee when an order will arrive. Please allow 1 to 2 days for delivery. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
Price & Typo Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, we shall have the right to refuse or cancel any orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your paypal account.
Warranty on Electronics
Our warranty policy for electronics is 3 days replacement for factory defects and does not cover defects caused by misuse or improper handling.
We do not offer money back guarantees on any of the items we sell. If you prefer this type of set-up, please order directly from the manufacturer of the product you are interested in.
We do not give guarantees on results from the use of any of the products we sell. Please note that for any cosmetics or medication, results vary per individual metabolism and lifestyle. While we strive to obtain accurate product information, we cannot guarantee or ensure the accuracy, completeness or timeliness of any product information. We recommend that you do not solely rely on the information presented on this website and that you always read labels, warnings, and directions and other information provided with the product before using or consuming a product. For additional information about a product, please contact the manufacturer. Stockroomanila.com assumes no liability for inaccuracies or misstatements about products. These products are not intended to diagnose, treat, cure, or prevent any diseases. Individual results may vary. The information provided on this website is intended for your general knowledge and is not a substitute for medical or treatment of medical conditions. Please seek advice from your physician or other qualified health care provider with any questions regarding a medical condition.
Dropshipping & Reselling
For dropshipping or reselling, you may send an inquiry here. Please send a brief description of your current selling platform, website, fb page, ig and the likes and a list of products you wish to carry.
For any issues you may have, please do not hesitate to contact us here.